Comprehensive Services FAQ | Bath, Kitchen & Tile

Will BKT measure my space in person before design?

BKT will measure your project for free after the design is finalized and approved. If you wish or need your project measured before design our designers will come and measure for a fee that will be applied to the purchase price of your new project. We can walk you through how to measure your space over the phone or by using this measurement guide.

BKT Measuring Guide

I do not currently have a contractor, will BKT provide general contracting services for my project?

No, we work with a number of reliable contractors in all of our markets. If you do not currently have a contractor for your project, we would be happy to provide a list of reliable contractors in your area.

Will BKT manage our remodeling project?

BKT does not provide project management services. We work alongside you or your contractor to develop a design and provide the products needed for your project. If you do not have a contractor yet we can suggest a reliable contractor in your area.

Will you provide plumbing and electrical services?

BKT does not provide either of these services. Both these services should be done by licensed and insured trade professionals. We can suggest a reliable service provider in your area if you are in need of these services.

Will BKT install cabinets?

BKT does provide carpentry services for cabinet installation only for contractors and homeowners in a final finished space. A final finished space is defined as all walls are completely constructed, drywalled, and trimmed out, all plumbing and electrical rough-ins are in the final location, and all windows and doors are in the final location and trimmed out. BKT does not provide any demolition, framing, drywall, paint, plumbing, electrical, flooring installation, or additional carpentry services.

Will BKT install custom countertops?

BKT does install custom countertops fabricated in our manufacturing facility located in Newark, Delaware. Our countertop templater will need all surfaces to be level, all required sink, and appliance information to ensure the complete installation of your countertop.

Will BKT install appliances?

BKT will uncrate, set, and level all appliances provided there is unobstructed access to the final location for an additional fee. BKT will not modify or adjust any cabinetry or countertops not provided by BKT at the time of appliances installation.

How long does the cabinet manufacturing process take?

There are many factors that come into play. Stock cabinetry is typically available within a few days to a week, while other semi-custom cabinets will take 3-6 weeks to come in and custom cabinets will take 6 plus weeks. Lead times fluctuate with demand ask your designer for current lead times. Our industry is currently experiencing extended lead times due to supply chain issues.

How do I pay?

BKT has flexible payment options. We accept all major credit cards, cash, and personal checks. We also offer financing options. All special-order product is requested for payment in full as BKT is not able to return special order product and since it is ordered specifically for your space, we cannot resell them.

Will BKT store my product for me in their warehouse?

Material may be stored in our warehouse for up to 7 business days. Anything beyond the seventh day, will result in a storage fee. Once products arrive, we will call to schedule pick up or delivery of materials. Please have a clean and safe location to store your product as you are working through your project.

I am working with a contractor or interior designer already will you provide products for my project?

Yes, BKT works with the top contractors and interior designers in their area. Our designers can help with the kitchen and bath layout alongside both interior designers and contractors.

I am not doing a whole project will you sell me something small?

Yes, BKT can help. If you are working on a smaller project or just want to update a refrigerator. BKT is here to give you the same level of expertise even if you’re only in need of a vanity countertop.

What are the different types of wood cabinets & their characteristics?

Alder	Alder – This light brown wood has a reddish hue and uniform, straight-grained pattern. Knotty alder typically features knots, streaks and other charming characteristics.
Cherry	Cherry – With a smooth grain that varies in color depth, Cherry emits a red undertone that will darken with time. Cherry also commonly features knots, streaks, and sap wood pockets.
Hickory	Hickory – This bold grain patterned wood varies greatly in color for every piece. Hickory ranges from white to a deep brown, and showcases pin knots & mineral streaks.
Maple	Maple – Maple is defined by its smooth and even grain pattern. Although there is some color variation, it generally has a uniform brightness with pink undertones.
Oak	Oak – Known as one of the stronger woods, Oak has a classic, recognizable grain pattern. When Oak is stained, it’s light and dark contrast is noticeable.
Pecan	Pecan – Pecan hardwood is characterized by it’s strength, being one of the strongest woods. It varies in color from white to reddish brown. Pecan’s color will begin to fade slightly over time. Knots and streaks are common in Pecan wood.
Walnut	Walnut – Walnut has a rich look with it’s low-contrasting grain and smooth finish. Color ranges from a deep chocolate brown to a light reddish-gray brown. As time goes one, Walnut will lighten in color.

Do you have any products in stock for purchase?

While most of our material is custom ordered we do offer some cash and carry items out of our contractor’s corner located in our Wilmington DE warehouse.

Will my new cabinets match my existing cabinets?

Depending on how much time has passed between the original order and new one matching older cabinetry can be difficult. In most cases the new cabinetry will not match the existing, sometimes this is due to the manufactures discontinuing finishes or changing the product design. The existing cabinetry has been exposed to UV rays which impacts aging.

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